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URMC Empowering Leadership and Well-being with Valor Performance

The University of Rochester Medical Center (URMC) partners with Valor Performance to enhance clinicians leadership effectiveness, retain talent, and mitigate burnout.

Today more than ever, hospital executives must address a myriad of complex challenges including retaining top talent, enhancing care quality, improving the patient experience, containing costs, and promoting clinician well-being. Coaching is a core tool of agile healthcare leaders to drive culture change and improve patient outcomes. Here is why Valor Coaching can become an important tool for transforming the healthcare system:

Tailored, High Caliber One-on-One and Impactful Experience

Dr. Janine Shapiro, Associate Dean for Faculty Development and Medical Director for Continuing Medical Education, in search of providing leadership opportunities for her faculty landed on Valor Coaching but quickly realized that the benefits went beyond leadership and allowed URMC to tackle a few issues that show up across the board for healthcare systems.

Blended, Evidenced-Based Learning Approach

Valor leverages evidenced-based exercises utilizing the latest science in peak performance and is self-directed when it fits the clinician’s schedule. Dr. Jessica Shand, Director of URMC Clinician and Faculty Well-being Program, felt the Valor program benefited physicians with its ability to allow them focus on what skills they wanted to prioritize first and on a schedule that suits them. 

Ripple Effect Through the Organization and Patient Experience

Valor Coaching and coaching in general not only gives the clinicians the tools to develop new skills but helps them role play those new skills which then is filtered down impacting and improving the patient experience and the overall well-being of the clinician and peers.

Watch the entire Webinar: How URMC is Leveraging a Personalized Coaching Program to Uplevel Leaders, Retain Talent and Mitigate Burnout. 

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